Policies

RETURNS & REFUNDS

Tees are printed on demand for your order, and downloads are delivered instantly. Here is how returns and refunds work for each.

WE DO NOT ACCEPT RETURNS FOR

Change of mind

Incorrect size selected

Colour perception differences between screens and physical product

WE ACCEPT EXCHANGES & ISSUE REFUNDS FOR

Wrong product delivered

Defective or damaged product received (print error, torn fabric, incorrect colour)

Significantly different product from what was shown on the product page

DIGITAL PRODUCTS

Guides and kits are delivered instantly, so we do not refund a change of mind once a file has been downloaded.

If a file will not open, is incomplete, or is clearly different from its product page, email us within 7 days of purchase. We will send a working file or refund you in full to your original payment method.

HOW TO RAISE A COMPLAINT

For tees, email support@jawandrop.in within 48 hours of delivery with:

1.Your order number
2.Clear photographs of the issue

We will respond within 2 business days and resolve all valid complaints within 5–7 business days via exchange or full refund to your original payment method.

We do not offer cash refunds for COD orders as we operate on a prepaid-only model.

Raise a Complaint

support@jawandrop.in — include your order number and photos. Response within 48 business hours.